POLITIQUE DE RETOUR

Return Policy

At Banivan, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a hassle-free return process. Please read our return policy carefully to ensure a smooth and satisfactory experience:

1. Eligibility: - To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached. Returns that do not meet these criteria may not be accepted.

2. Return Window: - We accept returns within 30 days of the delivery date. Any returns requested after this period may not be accepted. Please initiate the return process promptly to ensure timely processing.

3. Return Authorization: - Before returning any items, you must request a return authorization from our customer service team. You can contact us via email or phone to initiate the return process. Please provide your order number and a brief explanation of the reason for the return.

4. Return Shipping: - Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method to ensure that your return is safely delivered to us.

5. Refund Process: - Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed promptly, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.

6. Exchanges: - We currently do not offer direct exchanges. If you would like to exchange an item for a different size, color, or style, we recommend returning the original item for a refund and placing a new order for the desired item. This ensures a faster turnaround time for receiving your replacement item.

7. Non-Returnable Items: - Certain items are not eligible for return, including gift cards, final sale items, and items marked as non-returnable. Any exceptions to this policy will be clearly stated on the product page.

8. Damaged or Defective Items: - If you receive a damaged or defective item, please contact our customer service team immediately to arrange for a replacement or refund. We may require photo evidence of the damage or defect to expedite the resolution process.

9. Contact Us: - If you have any questions or concerns about our return policy or need assistance with a return, please don't hesitate to contact our friendly customer service team. We're here to help and ensure that your shopping experience with Banivan is enjoyable and stress-free.